text by Jenny Bai translated by Elsa Zhang
天津万丽泰达酒店在天津是一家不容忽视的五星级酒店，优美的音符从大堂的黑色钢琴中传出, 高贵典雅的气氛笼罩着这座布局别致的酒店。能够有幸采访这里新到任的总经理汉斯·龙田斯先生是一桩令我向往已久的差事，今天终于如愿以偿。
龙田斯先生是在一九九零年加入酒店行业。比利时领事馆、上海希尔顿国际酒店、美国加利福尼亚 HOU WA 实业公司、台北喜来登酒店、无锡喜来登酒店、台北威斯汀酒店、喜达屋酒店集团、阿拉伯ROTANA酒店、埃及开罗万豪酒店以及埃及及塔巴万豪度假酒店都曾留下过他的身影。二零零一年龙田斯先生正式加入万豪集团，其严谨的工作作风和慷慨的处事方式使其美誉传遍四方。
二零零七年十二月一日，龙田斯先生成为了天津万丽泰达酒店的新一员，在这里继续开拓他的事业。
都市精粹：龙田斯先生，在您的眼中，中国是一个怎样的国家？
龙田斯先生：“中国是一个很有活力的大市场，她正在迈着稳健的步伐前进着，速度却着实令人惊叹。”
龙田斯先生向我们分析了酒店业在中国的发展潜力。他指出目前中国酒店出入外宾的人数比以往任何一个阶段都要多，因为中国已经成功地实行了改革开放政策，外宾们也感觉到生活在这个发展中国家越来越舒服了。同时，中国也在不断地接受外来思想、技能以及商贸等各种领域的先进之处。中国已经十分充分地与国际接轨并有望引领国际步伐。对于天津而言，这里年轻，充满活力，称得上后生可畏，龙田斯先生对这座城市给予了无限希望。
都市精粹：万豪的企业文化一向别具特色，您有没有想过将万豪的企业文化与当地文化融合呢？
龙田斯先生：“万豪的创始人说过这样一句话：‵如果你对你的同事关怀备至，他们就会去用心关照你的客户，如果客户得到了关照，他们就会蜂拥而至地来找你。我们希望看到面带笑容的客户！′”
都市精粹：对于跨文化交流，您又是怎样在员工中建立起一种有效的促进模式呢？
龙田斯先生：“尊重不同国家的文化是必须的，在这之中没有对与错的分别，存在的只是各自的特色与区别。”
都市精粹：谢谢您接受我们的访问，最后还想对读者说些什么？
龙田斯先生：“我只想说，来到天津让我有了更高涨的工作热情。”
通过采访了解到，工作之余，生活对于龙田斯先生格外重要。阅读和高尔夫一直都是龙田斯先生的业余爱好。高质量的生活使得龙田斯先生在事业上如日中天。
The Renaissance TEDA Tianjin Hotel is hardly a site that goes unnoticed, with its five star status, elegant setting, and whimsical black piano notes floating around the lobby. Coupled with an opportunity to interview Hans Loontiens, the new General Manager, it is certainly a coveted place to be.
Mr. Loontiens began his career in the hotel industry in 1990. The Belgium consulate, Shanghai Hilton International Hotel, American California Hou Wa Industrial Company, Taibei Sheraton Hotel, Wuxi Sheraton Hotel, Taibei Westin Hotel, Starwood Hotel Group, Arabia Rotana Hotel, Egypt Cairo Marriott, and Egypt Taba Marriott Resort make up his portfolio, to name a few. Since joining Marriott Group in 2001, Loontiens has built his reputation on excellence, a serious work ethic, and a more than generous style.
On December 1, 2007, Loontiens found his place as a new member of the Renaissance family.
METROZINE: Mr Loontiens，what do you think about China?
Mr Loontiens: “China is one of the most exciting markets. It is developing at such an amazing pace.”
Loontiens explains his observations of the development of the hotel industry in China. He points out that now, more than ever, foreigners have become a natural element in most Chinese hotels. Because China is making such efforts to open itself to the world, foreigners are beginning to feel more and more comfortable in this great Middle Country. And because foreigners are spending time in China, China is gaining – outside perspectives, skills, trades, and status. China has stepped onto the international track, soon to be leading the march. Loontiens also has much hope for Tianjin, an area he claims to be young, though quickly rising to the occasion.
METROZINE: How have you been able to implement the Marriott Culture into the local one?
Mr Loontiens: “Mr. Marriott always said: if you look after your associates, they will look after your customers, and if you look after your customers, they will come back again and again. We are looking for happy customers.”
METROZINE: What about cross-cultural communication? How do you create an effective forum for your employees?
Mr Loontiens: “We must respect each other’s culture. Only then can we learn that there is no right or wrong, just different.”
METROZINE: Thank you, and what else?
Mr Loontiens: “I am very excited to be in Tianjin!”
In addition to his career, life is also a priority for Loontiens. Reading and golf are past times he cherishes. But family has always been the safeguard of his career.
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